Terms of Use

Legal Notice

TRUSAFE SMART SECURITY SDN BHD (“truSafe”) offers this website, including all information and services available from this website or offered as part of or in conjunction with this website (the “Website”), to you, the user, conditioned upon your acceptance of all of the terms, conditions, policies and notices set forth below (“Terms and Conditions”). Your continued use of the Website constitutes your agreement to be bound by the Terms and Conditions.

Terms and Conditions

No Warranties
The information contained on this Website is provided without any warranties or representations as to accuracy, completeness or timeliness. truSafe does not warrant that the Website or its operation will be accurate, reliable, uninterrupted or error-free. truSafe assumes no liability or responsibility for any errors or omissions in the content or operation of the Website. truSafe reserves the right to modify the information contained in this Website without notice, and makes no commitment to update the information contained in this Website. USE THE WEBSITE AT YOUR OWN RISK. THIS WEBSITE IS PROVIDED TO YOU “AS IS,” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply. truSafe also assumes no responsibility for, and shall not be liable for, any damages to, or viruses that may infect, your computer equipment or other property as a result of your access to, use of, or browsing in the Website or your downloading of any files, images, text or other materials from the Website.

Exclusion Of Liability

All material contained on the Website (including all software, HTML code, Java applets, Active X controls and other code) is protected by Malaysia and foreign copyright laws. Except as otherwise expressly provided in these terms and conditions, you may not copy, distribute, transmit, display, perform, reproduce, publish, license, modify, rewrite, create derivative works from, transfer, or sell any material contained on the Website without the prior consent of truSafe. You may make single copies of materials displayed on the Website for your own use only, provided any copies include the copyright and other notices displayed with the materials on the Website. You may not distribute such copies to others, whether or not for a charge or other consideration, without prior written permission from truSafe. Any unauthorized use of any materials on the Website may violate copyright laws, trademark laws, laws of privacy and publicity, and communications regulations and statutes. Violation of this provision may result in substantial civil and criminal penalties.

The trademarks, logos, and service marks (collectively the “Trademarks”) displayed on the Website are trademarks of truSafe and its affiliates. Other trademarks appear on the Website with permission from their respective owners. Nothing contained on the Website should be construed as granting any license or right to use any Trademark displayed on the Website. Unauthorized use of the Trademarks is strictly prohibited and may constitute trademark infringement, which could subject you to substantial civil and criminal penalties. truSafe will aggressively enforce its trademark rights to the fullest extent of the law, including the seeking of criminal prosecution.

User Submissions
Any communication or material you transmit to truSafe using the Website or via electronic mail to any address listed on the Website, including any data, questions, comments, suggestions or the like, is and will be treated as non-confidential and non-proprietary, shall become the property of truSafe or its affiliates, and may be used by truSafe for any purpose.

Governing Law And Jurisdiction
The Website is controlled and operated by truSafe from its principal office in Malaysia. truSafe makes no representation that materials on the Website are appropriate or available for use in other locations. Those who choose to access the Website from other locations do so on their own initiative and are responsible for compliance with all applicable local laws, rules and regulations, including, without limitation, export laws and regulations. The laws of the Malaysia will govern the enforcement of these Terms and Conditions and any disputes that may arise hereunder or result from your use of this Website, and you agree to submit to the exclusive personal jurisdiction and venue of any state or federal court located therein.

Entire Agreement
These Terms and Conditions constitute the entire agreement and understanding between you and truSafe with respect to use of the Website, superseding all prior or contemporaneous communications and/or proposals. truSafe reserves the right to make changes to these Terms and Conditions immediately by posting the changed Terms and Conditions in this location. By continuing to use the Website, you are agreeing to all changes made by truSafe. A printed version of these Terms and Conditions shall be admissible in judicial or administrative proceedings based upon or relating to use of the Website to the same extent, and subject to the same conditions, as other business documents and records originally generated and maintained in printed form.

Sales & Quote Disclaimers

If this communication contains information about products, services, and pricing offered by truSafe, please be advised that product, service, and pricing information is subject to change at any time without notice. Pricing and availability are not guaranteed. For the most current pricing information, please contact our sales specialist to get the latest quote. Certain promotions may be available from time-to-time, however any quote provided online or from a truSafe Consultant is not guaranteed until the time of contract signing. Certain pricing may be subject to minimum credit score. truSafe offers certain products & services for customers with non-qualified credit scores and in cases where your personal credit is used to make an eligibility decision, you may request a copy of your credit file, as provided by law.

Global Disclaimer for All E-mail Communications

NOTICE TO RECIPIENTS: The information contained in and accompanying this communication may be confidential, subject to legal privilege, or otherwise protected from disclosure, and is intended solely for the use of the intended recipient(s). If you are not the intended recipient of this communication, please delete and destroy all copies in your possession, notify the sender that you have received this communication in error, and note that any review or dissemination of, or the taking of any action in reliance on, this communication is expressly prohibited. Email messages may contain computer viruses or other defects, may not be accurately replicated on other systems, or may be intercepted, deleted or interfered with without the knowledge of the sender or the intended recipient. truSafe makes no warranties in relation to these matters. Please note that truSafe reserves the right to intercept, monitor, and retain email messages to and from its systems as permitted by applicable law. If you are not comfortable with the risks associated with e-mail messages, you may decide not to use e-mail to communicate with truSafe and may opt out of certain email communications.

Customer Support Disclaimers

Do not send urgent, sensitive, or time critical information related to the operation or configuration of your alarm system to us by email. Our Customer Support Group is available to assist you and you can find more information about ways to contact us (including our hours of operation) at https://www.trusafe.com.my/contact-us/. We value your privacy and truSafe will never ask for sensitive personal information by email, including (but not limited to) your alarm user code, your emergency passcode, or your login information for our interactive services. We encourage you to contact us by phone with any sensitive information and you may also use our online secure live chat service.